Control
Get all the benefits and features of both ‘ICP Audit’ and ‘Visualise’ and go a step further in controlling your Network and resources.
Locate performance issues and opportunities as they present across your network and proactively take action! Drive efficiencies and deliver ever better service through your field operations teams.
HIKO ‘Control’ gives you remote control capabilities* as well as a process toolkit that help you quickly understand the nature of a fault or performance issue for manual intervention. With the ‘Control’ information they need, field techs and operations teams spend significantly less time on the ground diagnosing reported faults and can be directed to the source of the issue
*Subject to smart-meter capability
Outage Monitor - Live
Proactively take action to resolve outages before your end-users report the loss of power.
Known as ‘Last Gasp’, when supply is turned off or if there is an outage meters they send a “final” alert through the mesh network. Hiko captures and displays this real-time* data to show where there has been an alert of no power within the network.
For meter live, this will present icons at the meter layer. ICP live issues are processed using topology in Hiko’s data enrichment processing to aggregate and then present them at the ICP level.
*Realtime data is batched and refreshed every 5 minutes
Meter Alert Management
Improve resource coordination and reduce rework by giving the whole team network-wide transparency and visibility of work in progress.
Hiko enables you to manage the status of meter alerts using status icons. Let others know that the alert has been actioned, notepad the reason for the alert and the action taken. Hiko’s status expiry feature ensures that opened alerts are never forgotten and always closed.
Field Verification
Create confidence and efficiency by moving traditional Field Technician tasks to the office.
Meter interaction enables you to understand the meter, ICPs, or fault in more detail by carrying out pre-checks on and around the area, indicating how widespread the issue may be. Quickly undertake a more granular investigation at your desk to understand how the supply at the meter is presenting, voltage, current, phase etc.
