What we do

Your Data, Your Way

We recognise that each network is unique — from your infrastructure, to the way you consume and manage data. That’s why we offer flexible solutions tailored to your specific needs.

Hiko is a data-first vendor, enabling you to consume data in a way that suits your network. Whether you’re looking for enhanced data processing or a complete data visualisation platform, we have two approaches to help you optimise your network.

Enhanced Data only

Choose our Enhanced Data Only option for secure data enhancement and delivery:

  • Send us raw data from your smart meters or other sources.

  • We process, enhance, and deliver this data via our cloud-hosted AWS platform.

  • We securely store, process, and distribute your data using our proprietary algorithms.

  • You have complete control over how you receive this data — directly into your existing systems, through a BI dashboard, or as a raw data set for integration into your environment.

  • You’ll have full ownership and access to all your data.

  • We take your data seriously. Hiko has been assessed and registered as conforming with the requirements of ISO 27001 for Information security, cybersecurity and privacy protection.

Enhanced Data + Visualisation

Combine Enhanced Data with Hiko Visualisation for real-time insights into your network’s performance and challenges.

You get everything included in our Enhanced Data service:

  • secure data processing, enhancement, and delivery via our cloud-hosted AWS platform

You also get the power of Hiko, our advanced visualisation platform:

  • Easily interpret the enhanced data through near real-time visualisations across your LV network.

  • Gain immediate insights into network conditions, such as fault locations, voltage compliance, outages, and distributed generation performance.

  • This intuitive platform enables your team to make data-driven decisions quickly, improving operational efficiency and ensuring the safety and reliability of your LV network.

Unlock the full potential of your network data, enabling more proactive management and future-proofing your grid for emerging challenges.

Why partner with Hiko?

Data-driven insights for better network management and future planning.

Voltage Quality: Proactive Power Management

Hiko's Voltage Quality solution empowers you to stay ahead of the curve in an evolving energy landscape.

By continuously monitoring voltage variations across your network, we help you:

  • Proactively manage voltage extremes before they impact consumers.

  • Protect valuable network assets from voltage-related stress.

  • Ensure seamless compliance with NZ standards.

  • Adapt to increasing demands from EV adoption and domestic solar generation.

Suspected Faults: Pre-emptive Fault Management

Transform your approach to network maintenance and safety.

We leverage advanced metering data to detect over and under voltage events occurring at a similar time and connected to the same low-voltage network. This helps you:

  • Identify potential faults before they escalate to dangerous levels.

  • Prevent equipment damage and electrical hazards caused by extreme voltage.

  • Mitigate risks of electrical shock from compromised neutral connections.

  • Shift from reactive emergency responses to planned, efficient maintenance.

PV Compliance: Ensuring Safe and Efficient Solar Integration

Revolutionise how you manage Distributed Energy Resources (DER) on your network by:

  • Monitoring energy exports.

  • Ensuring safety and compliance across your entire grid.

  • Optimising network operations with data-driven insights.

Our feature focuses on 3 critical areas:

  • Export Limit Compliance: Track and manage ICPs exceeding approved export limits.

  • Voltage Regulation: Notifications when ICPs voltage goes beyond regulatory thresholds, ensuring compliance with standards like AS/NZS4777:2.

  • Unauthorised Exports: Identify and address non-consented DER Installations exports, safeguarding line worker safety and preventing potential hazards.

New Connections: Streamlined and Efficient Customer Connections

Hiko's New Connections solution streamlines how you manage and approve new connection requests.

We’ve consolidated key metrics on Congestion and DG Hosting Capacity to help you:

  • Accelerate the application process with consolidated key metrics.

  • Make quicker, more informed decisions on network capacity.

  • Gain a comprehensive view of your network's growth potential.

Real-Time Outage Management: Swift Response, Minimal Disruption

Our Outage Management feature empowers you to respond swiftly, leveraging real-time outage notifications and integrating with E-Road, to help you:

  • Instantly identify outage locations and affected customers.

  • Dramatically reduce response times and outage durations.

  • Track restoration progress in real-time for efficient resource allocation.

Congestion & DG Hosting Capacity: Optimising Network Performance

The Congestion and DG Hosting Capacity solution transforms your approach to network management.

Maximise your network's potential with data-driven decision-making:

  • Accurately assess and increase your network's capacity for Distributed Generation (DG).

  • Proactively manage congestion hotspots before they impact reliability.

  • Optimise integration of solar, EVs, and other DERs into your LV network.

Services

We want to ensure you get maximum benefit from your data.

Our highly skilled Data & Product Development team offer bespoke services to cater for unique use cases outside of our standard solutions.

Your data. Your way.

The Top 10 LV reports you need for network sustainability and resilience

Behind every Hiko report and data visualisation lies a multi-network collaboration and requirements gathering process.

For nearly a decade we’ve produced high value LV data that New Zealand networks need for effective grid management.

We’ve compiled the top 10 LV reports as used by engineers, planners and commercial teams around New Zealand every day.